Tiso Glasgow, good customer relations? I think not.

You know I just thought I would suport a local store rather than shop online for the best deal. So on Monday I went to this Tiso store, where I have shopped in the past. I purchased a pair of gore-tex lined boots. I wore them for an hour on Wendesday and they leaked. I went straight to the store, they refused to touch the boots because they were muddy and I was told to wash them and come back. I returned today with the cleaned boots only to be told they could not replace them until they have 'ascertained' that they actually leak, and they would not issue me with a replacement or a credit or a refund. Apparently this has to be decided by somebody else and shouldn't take much longer than 'two weeks'.
According to Trading Standards they have the right to do this.
But it would have been better customer relations to have refunded or replaced, I now have no money and no boots. I have now lost total faith in a brand and in a store I have used for years.
Surely if they sell you waterproof boots they should be waterproof or you should get your money back?

the colour of Katie

there is lots of rain, which makes lots of mud. Katie likes to roll in this, and then roll in her clean shavings bed when she comes in.

I ran into the garden in-between rain showers

hiding in the corner a little helbore gets ready to flower
lifted up for a peek inside
here is a pot of 'orange surprise' and 'happy birthday', which I think are tulips.
and the pot marked simply 'bulbs' has turned into a nice pot of snowdrops. fab!

warmth from the sun

wow, what a fabulous day today, there is actually a feeling of warmth from the sun and the horizontal rain has taken a pause, here is the autumn flowering kaffir lily still being confused
crocus are starting to come up in pots
a little heather cutting starting to flower
and the snowdrops start to come up in the garden.

Saturdays

its my job on a Saturday to take this big poopy mess and turn it into . . .
this, you can eat your dinner off the floor. . . . then I repeat this another six times. . .
this is Ollie, those photos were his stable.
this is Snowy, who is the childrens pony and field companion to the bigger horses. he is white when washed.
this is Vera, very beautiful, a bit moody, and her stable was even worse than her friends'!
and this heap is Smokey and Phoenix, out of focus as they are on top of the hay-stack and my camera hasn't really picked them up in the available light. kittens are the biggest distraction when you are trying to work.

mushroom harvest

here's the mushroom crop from the box. acording to the instructions if I cover the surface lightly with fresh compost, make sure its damp, bring it into the warm for a few days again then that may bring on some more.

new friends

I have recently taken on a Saturday job, mucking out seven horses. its hard work but its anice place to be. this is Ardie, he's very handsome boy and very friendly.
this is Skye, who loves attention and is very beautiful.
Zara, having a nap, its a hard life being a horse sometimes.
this is Karen jumping Ollie. the light was fading so this is as good as I can get this picture.
She took Ardie and Ollie to a show on Saturday and they were both placed in their classes. well done!
photos of the others will follow in due course, it would be nice to have pictures of them without their rugs on, they are all very, very nice. of course I assure Robbie I love him best of all, in case he feels neglected.